Refund policy

1. Returns & Exchanges
We want you to be completely satisfied with your Weksilum timepiece. If you are not satisfied, you may return your purchase in its original, unworn condition with all packaging, tags, and warranty documents intact within 30 days of delivery for a full refund or exchange.
2. Return Process
To initiate a return, please contact our support team at . Once approved, we will provide you with a return shipping label. Please ensure the watch is securely packaged to prevent damage during transit.
3. Refund Processing
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, a refund will be initiated to your original method of payment within 5-10 business days.
4. Damaged or Defective Items
If your watch arrives damaged or has a manufacturing defect, please contact us immediately upon receipt. We will prioritize your request for a replacement or a full refund at no additional cost to you.
5. Exclusions
Watches that have been resized, worn, or show signs of tampering are not eligible for return.